New vs. Refurbished Chassis: Brand New is Better for Your Bottom Line

No one wants to spend more to get less.

Unfortunately, with refurbished chassis you run the risk of older equipment failure and higher M&R costs – which can make deep cuts to your bottom line.

“You can give remanufactured equipment a paint job, put some new tires on and maybe even replace some of the mechanical things, but it’s still old – even 25, 30 years old,” says Doug Hoehn, Executive Vice President of Chassis & Managed Assets at Milestone.

M&R Cost Comparison

With a brand-new chassis, there is minimal to no M&R. When compared to new equipment, overall operating expenses for a refurbished chassis will still be higher. Over time, a new chassis is cheaper to operate because they do not have wear and tear and incur virtually no maintenance expenses.

For example, in a standard chassis pool in the Midwest, maintenance for one year for a Milestone chassis in the COCP (Chicago Ohio Pool) averaged $0.70 per day, compared to the average maintenance of the total pool at $4.44 per day.

In a standard one-year lease period, this means a Milestone chassis costs, on average, $255.50 over one year compared to an average total pool cost of $1,620.60 over the same period of time – making it over six times more expensive to lease a refurbished chassis vs. brand new.

Using a new chassis means you’ll stay on the road longer, reduce maintenance costs (and in turn reduce the amount of time a driver would have to wait for repair) and make substantial increases to your bottom line.

 

Read the Case Study – Quik Pick Express

 


 

Staying Nimble, Flexible.

Milestone’s open architecture plans are designed to meet our clients’ specific goals.

  • Customer: Quik Pick Express

Request the Case Study

Milestone Chassis

New vs. Refurbished Chassis: The Advantages of Radial Tires

Truck drivers must repeatedly replace their tires, as extensive time on the road causes natural wear and tear. Selecting top quality tires, fortified with the latest technology, is key to optimizing tire mileage.

At Milestone, all of our chassis are fitted with new OEM radial tires. Advantages for the driver include:

  • Efficient fuel consumption
  • Longer tread life
  • Improved traction and flotation
  • Improved cut resistance in the tread area
  • Runs cooler than bias tires

Radial vs Bias-Ply Tires

Of the two basic types of tires – radial vs. bias ply – radial tires are far superior in terms of safety and performance. For instance, radial tires feature steel cable beading for greater strength, multiple layers of steel chords at high angle for higher stability, and single ply, steel belt casing allowing for efficient heat dissipation.

According to research, an average tire service could cost up to $1,000 with a new tire, plus three hours or more spent from breakdown to getting back on the road.

“That’s a lot of time and money lost,” says Doug Hoehn, Executive Vice President of Chassis & Managed Assets at Milestone. “And not to mention a frustrated driver and even worse – an angry customer who was expecting an on-time delivery. You’re putting your business at risk on an over-used, thin-tread tire.”

Read the Case Study – SunteckTTS

 


 

The Real Cost of Time Wasted.

When rubber meets road, new chassis outperform refurbished.

  • Customer: SunteckTTS

Request the Case Study

Volume of Milestone Chassis

Milestone Fuels Broader Push to Attract Truckers with New Chassis

As reported in JOC.com, Milestone continues to lead and invest in new chassis equipment. Milestone’s fleet expansion is the latest initiative by a chassis supplier looking to create a niche by offering new, or high-end, equipment.

 

Milestone Equipment Holdings plans to nearly double the size of its fleet of mainly new marine chassis to close to 20,000 pieces of equipment over the next 18 months, underscoring the broader effort by some providers to attract truckers and their shipping customers with better fuel mileage, less chances of shipment disruptions caused by breakdown, and reduced repairs.

The company’s fleet expansion is the latest initiative by a chassis supplier looking to create a niche by offering new, or high-end, equipment. The focus reflects, in part, a growing demand by chassis users for an alternative to what some shippers and truckers see as the failings of the nation’s aging chassis fleet, much of which is in the daily rental sector and remains from when ocean carriers began selling their fleets a decade ago.

To read the full story click here.

 

SOURCE: JOC.com

Milestone Trailer Leasing Continues to Invest in Modern Equipment, Adds 1,500 Trailers to Expansive National Fleet

St. Charles, MO (June 6, 2018) – In a continued effort to expand its offering of personalized solutions for customers, Milestone Trailer Leasing has acquired leases for 1,575 dry vans from Heartland Express of North Liberty, Iowa. This move will add additional trailers – manufactured between 2014 and 2017 – equipped with tracking, tire inflation systems and lift pads to Milestone’s already expansive fleet spanning 25 markets.

“Milestone’s depth of industry experience, flexible deal structuring, lender relationships and nationwide branch network uniquely positions the company to craft and execute on this type of transaction,” says Don Clayton, Milestone President and CEO.

New Equipment, More Opportunity

The Milestone – Heartland deal provides Heartland the opportunity to move out of the leased late model fleet that was part of its July 2017 purchase of Interstate Distributor Company (IDC) while providing for a quick and orderly return of all 1,575 trailers to locations throughout Milestone’s nationwide branch network.  Additionally, the structure of the transaction allows Heartland to focus on the replacement of the IDC fleet with trailers made more to its specifications.

“This transaction allows Heartland to execute our financial and fleet strategies effectively and efficiently,” says Michael Gerdin, Heartland President and CEO. “Milestone’s extensive experience in large multi-location trailer fleet programs gave us confidence in working with the Milestone team.”

This announcement comes on the heels of Milestone’s expansive growth in the last three years – including the addition of $400 million of equipment. Inventory comprises 84,000 trailers, chassis, and containers provided to customers under flexible operating lease and rental structures. “The company continues to respond to customer and market demand,” says Clayton. “We are dedicated to driving results for our partners.”

 

 

About Milestone Equipment Holdings, LLC

Milestone is one of the largest and fastest growing transportation equipment leasing companies in the US, operating a diversified fleet of over 84,000 pieces of equipment including Domestic Chassis, Domestic Containers, Marine Chassis, Highway Trailers, Intermodal Trailers, Storage and Convention Trailers, Flatbed Trailers, Refrigerated Containers and Trailers, and other specialty equipment.

Headquartered in St. Charles, MO with an operational center in Chicago and 60+ commercial locations across the country, Milestone has acquired intermodal and highway fleets for our operations since 1995, while managing and leasing equipment on behalf of institutional and private investors. Our customers include trucking companies (over-the-road and LTL), third-party logistics (3PL) companies, package carriers, private shippers, railroads, steamship operators, beneficial cargo owners (BCOs), retailers, manufacturers and other companies throughout the transportation sector. The Milestone fleet allows all of these industry segments to maximize equipment utilization and transportation efficiency without the burden of owning their own equipment.

Our management services include committed peak and surge capacity programs, complex consulting and structured deals (including sale-leaseback transactions and fleet refresh programs), maintenance and telematics consulting and services, comprehensive management of third party transportation equipment assets, and equipment acquisitions and remarketing.

For more information, please visit: https://www.milecorp.com/

 

 

John Kiss

Meet John Kiss

John Kiss enjoys getting creative, especially when it comes to architecting deals for Milestone customers. “If we need to build X number of equipment, we will place that customer-specific order, we are not restricted,” he says. “Because we are flexible, it makes us a premier provider.”

Kiss, who serves as Director of Midwest, Gulf and Western Regional Sales, shares about the benefits of new vs. refurbished chassis, how Milestone goes where its customers are, and why he has a-ha moments every day.

PROFESSIONAL BACKGROUND

Tell us about your responsibilities as Regional Sales Director at Milestone Chassis.

I oversee the sales activity for the Midwest, Gulf and West regions. A lot of my time is spent in assisting with strategy and transitioning accounts for our clients. I’m responsible for overall growth for both revenue and volume, along with handling some of my own accounts.

What do you enjoy most about your job? 

I enjoy providing new and flexible solutions for each customer and the challenges that brings.  We think “customer first” and try to put ourselves in their position to think about where we can provide benefit and value.

NEW VS. REFURBISHED

There’s a lot of discussion in the industry around new vs. refurbished chassis. Why is this so important?

New equipment is built to the most updated standards and will always have components like anti-lock brakes, PSI and all the newest most modern technology.  Our chassis will always be built this way. When it comes to remanufactured, or refurbished, you are just doing that. You might get a new paint job and a few new things slapped on, like radial tires. But at the end of the day, it’s old.

At Milestone, we sell the total cost of operations of a brand-new chassis and we will share with customers what it costs to operate our equipment versus run of fleet or refurbished chassis. If you take our rates, combined with M&R expense for new chassis, versus rates for run of fleet or refurbished chassis and compare those two different costs, you will see a difference. If you look at the soft costs, time spent on the road, safety, keeping drivers happy, and listing those modern features, compared to the costs it takes to operate an older chassis – drivers being broke down by the side of the road and sheer lack of the modern equipment – once you stack those up, the argument becomes pretty compelling. It makes sense to use brand new premium chassis.

Has Milestone conducted studies on the benefits of using premium chassis vs. refurbished ones?

We have. We have done our own internal studies. There is also published data out there in terms of older pool chassis. You add those numbers together and you compare them, that’s what we drive home to customers. Our cost to operate a brand-new chassis is about .70 cents per day.

Compare that to $4-6 a day for standard run of fleet or refurbished equipment. Our customers know what to expect with Milestone. We are not changing specs on equipment. We will continue to build the most modern fleet. Nothing will be older than 2016.

FLEXIBILITY, CREATIVITY & GROWTH

Goals for the coming year in the Chassis Division?

Right now, we have 29 locations across the country. But we are looking at other locations where we need to have a presence. We’ve got a great network and great infrastructure in place. We can go to where our customers need us. The longer we do this, the more solutions we are able to offer. We’ve got the people in place with the experience; we’ve got the fleet in place to be flexible.

Are you looking at any other specific growth opportunities in other markets?

We see specific growth opportunity in multiple markets. It’s great that market conditions have dictated what people needed. The trucking community is getting more of a voice in the kind of equipment they want and need to use.

Your last a-ha moment?

Whether it’s location based or if it depends on the structure of the deal, we have a lot of those a-ha moments. These come from the discovery process and being able to provide customers with flexible, specific solutions. The company has the ability to architect deals to our specific customer’s needs. We have a-ha moments every day!

Milestone Trailer Leasing - Blue Transport truck docking at warehouse

Flexible Lease Promotion

Milestone Trailer Leasing provides personalized service in trailer leasing and rentals to customers every day. No matter how complex your needs, we make it happen. We provide customized solutions, open architecture deals and access to a fleet of 57,000+ trailers from our 25+ locations across the nation. Take advantage of our limited time Flexible Leasing Promotion.

Lease 2006-2009 Vintage Trailers

12-Month Lease: $230/Month*

24-Month Lease: $220/Month*

36-Month Lease: $210/Month*

 

 

 

*Requires credit pre-approval. Only for new contracts executed 1/1/2018 – 7/01/2018. Based on availability.

 

Request the Flexible Lease Promotion Brochure

Flexible Lease Promotion
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It is required that before any company rents or leases equipment from Milestone that the company is able to exhibit proof of being in business for at least three (3) years.

 Trailer Equipment

  • Length: 53’ – 48’ – 45’ – 28’
  • Model: dry van, plate, composite plate, reefers, flatbeds (spreadaxle and closed tandem), specialized flatbeds (single drops, doubledrops)
  • Specifications/options: aluminum or translucent roof, roll or swing door, psi, e-track, log posts, tracking, skirts/ carb compliant, lift gate, single drop, double drop
  • Model years: We have a complete range of equipment to fit any application; factory direct NEW 2017’s, mid-range model years for economical over-the road use, and well-maintained older units for cartage and storage use
  • Specialized Equipment: If you have a specific equipment need, we will locate and purchase the trailers required, then design a custom lease plan for your company

 


 

Complete Credit Application

Download and complete the Credit Application Form here. It is required that before any company rents or leases equipment from Milestone that the company is able to exhibit proof of being in business for at least three (3) years.

Meet John Brockmeier

John Brockmeier is a veteran of the industry. With 30 years of experience in transportation and operations management, his wealth of knowledge and skills have helped to build superior teams that support Milestone Trailer Leasing’s comprehensive national network.

Brockmeier shares how he get got started, what urgent issues face the industry, and the secret to good leadership.

Professional Background

Tell us about your role as Director of Operations at Milestone Trailer Leasing. What are your responsibilities?

My responsibility is to oversee all the branches in our national network. I make sure our branches are keeping track of inventory and processing their purchase orders and I also do all of the auditing. I go through every branch, examine their paperwork and make sure everything is going smoothly. We have over 25 locations across the US, so I do a lot of traveling. At the end of 2017, I was traveling almost every week.

How did you get started in this industry?

I started in this industry in 1987 with AJF Trailer Leasing. My advisor from college had connections with the company and encouraged me to start my career there. I went to Chicago and worked there for four months, then moved to Louisville, Kentucky, then worked for the AJF branch in St. Louis. Later, I transferred to AJF corporate headquarters when they started a 24-hour road service. There were a lot of changes in the coming years – AJF merged with XTRA Lease until 1997, then went to Fruehauf Trailer Services from 2000 to 2003. They sold that division to Aurora Trailer Leasing, then sold to Milestone, which I joined in February of 2012.

Personalized Attention

The best thing about your job?

What I like about it is that every day will be different. I don’t know what’s going to be happening, what will unfold. It’s kind of fun. You walk into the day thinking, “What’s going to be the new problem that needs to be solved?”

Also, I enjoy interacting with our team. I like giving them ideas that I’ve used over the years and watching them apply it to their professional lives. One example of this is a trip I made to one of our branches in Chicago. I had completed an audit and unfortunately the personnel received a D rating. I watched the two employees take my ideas, reinforce what we needed to do and they went from a D rating in 2012 to an A in 2017.

What accomplishments are you most proud of?

I’m proud that I’ve been in this industry for 30 years. Coming to work for Milestone has been the highlight. XTRA is the big gorilla in this industry, but I wanted to be in a culture that felt more personalized. At Aurora, it was more accounting driven, if a deal wouldn’t work in their structure they just wouldn’t do it. But at Milestone, if a deal comes us and no matter how goofy it is, we will try to figure out how to make it work. I’ve been very happy to be here and figure out how to serve our customers. Watching these deals happen gives me my greatest sense of accomplishment.

Urgent Issues Facing the Industry

What are the most urgent issues facing the industry right now?

The lack of good drivers. There’s a general lack of accountability and caring about your equipment. I’ve been in this industry for 30 years now. If a driver has a light out, he would replace it. But now they call in for service and get it repaired for them. There’s just not enough quality drivers in the industry.

How is Milestone addressing those challenges?

We can’t recruit drivers for our customers but we can give them better trailers so their drivers don’t tear them up so badly.

On Leadership

Tell us your thoughts about leadership. What do you look for when building a team?

Good communication. From my standpoint, the ideas we put into place get clearly communicated to our field personnel. From there, if they don’t understand something, they need to communicate back with us, and make sure they are totally understanding what is expected of them. The key to a whole team is communications up to down and down back up.

Ahead of the Competition

What sets Milestone apart from the competition?

We are easier to work with than our competition. That is the long and short of it. Compared to other companies, and I’ve worked at a lot of them, they’re not even close.

What is the key to superior customer service?

Number one the people who are willing to do the things not during normal business hours. To make the customer happy. Of our two national accounts, FleetNet and Goodyear, drivers who break down can call into one centralized number to get help. Both vendors have my cell phone number. It’s all about accessibility. It’s a 24-hours-a-day, 365 days a year kind of working relationship. I never turn my cell phone off. I’ll take the call.

Volume of Milestone Chassis

East Coast Shippers: Milestone Has You Covered

Presence in NY/NJ

There are recent accounts that portray truckers as fatigued by the lack of access to quality chassis and rising cost of daily rentals. This creates an ever-challenging business climate for those moving freight out of the Ports of New York and New Jersey. Many are hoping that the talk of a new grey pool in this market will address issues and improve both quality and efficiency.

American Journal of Transportation

Doug Hoehn, Milestone Chassis Company Executive Vice President says: “Why Wait?” Milestone, the Nation’s most comprehensive intermodal equipment lessor – and operator of America’s fastest growing fleet of brand-new chassis – is making a massive investment in the New York and New Jersey area in order to continue to meet customer demand.

As highlighted in a recent American Journal of Transportation (AJOT) article, Milestone provides the best and newest equipment, which saves customers time and money.

You can read the full article here.

Jason Anderson Milestone ChassisFinder

Meet Jason Anderson

 

ChassisFinder

Innovation, opportunity and growth – it has been a phenomenal year for ChassisFinder. The online chassis reservation platform experienced record growth nationwide in 2017 with a stunning 50 percent increase in chassis on-hire during peak in 2017 versus peak in 2016. In addition, Milestone saw an unprecedented 612 percent increase during peak in 2017 versus peak in 2016. Responding to market demand, the company continues to open depots across the country, most recently in Southern California and the Greater Boston area.

And more exciting things are to come.

“We look forward to carrying this momentum into 2018,” says General Manager Jason Anderson. He shares the key to his team’s success, the biggest challenge facing the industry and what he looks forward to in the coming year.

Professional Background

Tell us about your role as General Manager of ChassisFinder.

My first responsibility is to approach equipment owners and let them know why they are at an advantage to put their chassis into the ChassisFinder system or pool. Secondly, I do a lot of work in continuous improvement of our platform. This year, there was an enormous effort put into the system to make the platform more flexible and dependable for our vendors. Thirdly, I engage in a lot of customer service. I get plenty of inquiries. Even when I’m on vacation, I take my cell phone with me. The fourth role and responsibility I have is building TrailerFinder. We’re planning the launch for Q1 2018 and always looking ahead for future opportunities for improvement.

Tell us more about the concept behind ChassisFinder. How does it work?

It was envisioned to be a “Hotels.com” for chassis. If you need a chassis and you need to shop by price, by quantity, by availability, you could find all those attributes for all the equipment you need.

Phenomenal Growth

ChassisFinder has experienced a tremendous amount of growth in 2017. What do you attribute that to?

Better autonomy. Consumer confidence and a strong retail sector this year. We’ve seen a general improvement in the economy across the economy. We have a lot of good people at Milestone that I work with on a daily basis and a strong commercial team to move ChassisFinder forward. They’ve made some very strong deals that were short term and were booked through ChassisFinder.

What are the advantages to an online booking portal?

Customers can book equipment in less than a minute, 24/7. It’s possible for them to pick up a chassis in a few minutes either coordinating with dispatch or making the reservation right from their phone.

Before ChassisFinder, what was the typical way to find a chassis?

The old way was calling someone, negotiating a price, getting approved, signing a contract and finally dispatching a driver. Now, the trucker could sit outside a gate, lease a chassis on their phone, and pick that up in a few minutes. Also, all of the equipment in ChassisFinder is practically brand new – that’s another advantage.

New vs. Refurbished

Let’s talk about the advantage of brand new equipment vs. refurbished. What are the pros of using new?

Old remanufactured equipment is still old. There is risk of older equipment failing. Whether I am the truck driver or the trucking company, I have too much at stake to risk my business or my reputation on an old remanufactured piece of equipment. Older equipment costs more to maintain and remanufactured chassis may not require modern safety amenities such as tire inflation or anti-lock brakes. With a brand new chassis, there is little to no M&R. Plus, you can’t put a cost on peace of mind.

What is the biggest challenge facing your industry today?

Not knowing what the steamship lines are going to do with their chassis. Best case scenario: they decide they don’t want to be the chassis business and ChassisFinder vendors reap those benefits.

Leadership

What’s required in building a good team?

Persistence, intelligence and industry knowledge. If you have a desire to work hard, constantly learn and foster new ideas, you will do very well in this business.

What’s the best thing about your job?

I like helping new customers understand what an asset ChassisFinder is for them. How it can change their business because they are not obligated to sign a term lease for a year or more.

It helps them be more agile. It boosts their business. I like helping new customers realize that and to help them to use ChassisFinder to transform the way they do business.

What’s Ahead

What does the future hold for ChassisFinder? What things are you excited about?

Our growth has been phenomenal in 2017. Moving forward, we need to add new vendors and bolster our customer base. It’s hard to tell what’s next for ChassisFinder since we change gears pretty fast. We’ll probably see more automation and back-office improvements. One thing is for sure, we are very excited about getting TrailerFinder online in 2018.

 

Milestone Chassis Doug Hoehn Headshot

Meet Doug Hoehn

Meet Your Milestone

When Doug Hoehn joined Milestone in 2014, he was tasked with the duty of creating the company’s new Chassis division. In a short period of time and under his leadership, Milestone Chassis has grown to 7,000 chassis strong – all brand new, modern and premium – in 29 locations across the US.

The industry veteran (his career spans over 30 years in transportation) shares the most important ingredients in building a team, the biggest challenge facing the industry, and what accomplishments make him proud.

Professional Background

Tell us about your responsibilities as Executive Vice President of Chassis & Managed Assets at Milestone.

I’ve been involved in the startup for the Milestone Chassis business – the newest of the three product lines. In addition to staffing the organization, I’m responsible for sales, marketing and operations, as well as overseeing some of the operational responsibilities for our intermodal trailer and container business.

Beyond the Chassis group being responsible for managing and procuring our chassis and sites, they manage our peak program and ensure the delivery of trailers and containers. We run about 12,000 trailers for customers during peak season, as well as 3,000 domestic containers. Following peak season, we are responsible for storing the trailers during the year, making sure they are maintained, and then preparing them again to go out on the road for the next peak season.

Growth

You and your team built the Chassis division of Milestone. There’s been a lot of growth in this area of the company since its founding in 2015. What was involved in its creation?

It involved developing a strategy to implementing that strategy and putting inventory in 29 locations across the US. The fleet today is almost 7,000 chassis, all brand new, modern and premium, available for daily rentals, short term rentals and long-term lease.

There’s a lot of discussion around new vs. refurbished chassis. Why is this so important?

At the end of the day, a refurbished chassis is still an old chassis. I think of it this way – you can bring in a beat-up car to someone, get the dings hammered out, give it a nice paint job, and make it look shiny and new. But the reality is, it might still be falling apart on the inside. With an existing chassis, you can do the same thing, give it a paint job and put some new tires on, maybe replace some of the mechanical things like give it new brakes – which may or may not have ABS – maybe replace the lighting to bring that up to spec. And this is what a refurbished chassis is – it may look good on the outside but you really don’t know how reliable it will be when the rubber meets the road.

With a refurbished chassis, compared to new, your overall operating expenses will still be higher than a new piece of equipment, and it still lacks modern technology that we would insist be installed on our own personal vehicles. Over time, a new chassis will be cheaper to operate.

Leadership

Let’s talk about leadership. You’ve build a lot of teams over your career. What’s key in creating good synergy?

When you’re developing a team, of course you must recognize that everybody has different responsibilities, different skills and varying levels of training. Part of our job as leaders is to develop that team to be well-rounded and to grow together. One thing our team here in Burr Ridge (Illinois) will say, is that they all work hard and they play hard, and they do it together. I’m proud that we’ve nurtured that kind of culture.

Give us a recent example of your team working together and accomplishing a goal.

Getting all this equipment ready for peak season was top priority for a long time. The team worked tirelessly and around the clock. They found new vendors and managed and improved the process so we had the entire fleet ready. The deadline was Oct 1. But the team got everything ready by Sept 1. We were one month ahead of schedule. And that was possible because of the team working and delivering it together.

Goals

What achievements are you most proud of?

From a business standpoint, I’m proud of what we have built over the past two years. We took an established brand in the intermodal and over-the-road trailer business and added a third product line. On top of that, we also created an entirely new branding for Milestone.

On a personal level, I have two daughters and a son and I’m very proud of my family. I’m also proud of being a doting grandfather to 1 ½ year-old twin grandchildren.

Any goals for the coming year?

Yes, a personal goal: to get my golf score lower than my bowling score!

Separating Milestone From The Rest

One of the things that sets Milestone apart from the competition is its approach to customer service. How do you keep customer service personalized while also growing as a company?

One of the things we emphasize with our employees is that everyone who picks up the phone and talks to the customer is a sales person. There are all these adages about how it’s easier to lose one person as a customer than it is to gain that person as customer. Our team is always looking for new and innovative ways to help a customer. We genuinely want to provide flexibility. We pride ourselves in tailoring our solutions to provide a better product for our customers.

Challenges

What is the biggest challenge facing the industry today?

The biggest challenge for the chassis industry is the overall age and condition of the existing chassis fleet in the North American market today.

How is Milestone addressing those challenges?

It’s because of this challenge that we have invested in new equipment. The reality is, there is a very large portion of the fleet that operates that is old and outdated and needs to be replaced.

Why Milestone?

What do you like best about your job?

There is no single day that’s the same. Every day presents new challenges. I’m constantly working with people to develop new solutions. I travel tirelessly. I’m always on the road. I’m very rarely in the office. Some people might think this would be a negative, but I enjoy the people I meet along the way. People in the transportation industry are a pleasure to work with. Intermodal is truly multiple modes of transportation and providers, all working together to provide a service. It requires a lot of coordination across divisions and with people all around the world. It’s a very satisfying line of work.

 

 

 

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