Milestone Chassis Doug Hoehn Headshot

Meet Doug Hoehn

Meet Your Milestone

When Doug Hoehn joined Milestone in 2014, he was tasked with the duty of creating the company’s new Chassis division. In a short period of time and under his leadership, Milestone Chassis has grown to 7,000 chassis strong – all brand new, modern and premium – in 29 locations across the US.

The industry veteran (his career spans over 30 years in transportation) shares the most important ingredients in building a team, the biggest challenge facing the industry, and what accomplishments make him proud.

Professional Background

Tell us about your responsibilities as Executive Vice President of Chassis & Managed Assets at Milestone.

I’ve been involved in the startup for the Milestone Chassis business – the newest of the three product lines. In addition to staffing the organization, I’m responsible for sales, marketing and operations, as well as overseeing some of the operational responsibilities for our intermodal trailer and container business.

Beyond the Chassis group being responsible for managing and procuring our chassis and sites, they manage our peak program and ensure the delivery of trailers and containers. We run about 12,000 trailers for customers during peak season, as well as 3,000 domestic containers. Following peak season, we are responsible for storing the trailers during the year, making sure they are maintained, and then preparing them again to go out on the road for the next peak season.

Growth

You and your team built the Chassis division of Milestone. There’s been a lot of growth in this area of the company since its founding in 2015. What was involved in its creation?

It involved developing a strategy to implementing that strategy and putting inventory in 29 locations across the US. The fleet today is almost 7,000 chassis, all brand new, modern and premium, available for daily rentals, short term rentals and long-term lease.

There’s a lot of discussion around new vs. refurbished chassis. Why is this so important?

At the end of the day, a refurbished chassis is still an old chassis. I think of it this way – you can bring in a beat-up car to someone, get the dings hammered out, give it a nice paint job, and make it look shiny and new. But the reality is, it might still be falling apart on the inside. With an existing chassis, you can do the same thing, give it a paint job and put some new tires on, maybe replace some of the mechanical things like give it new brakes – which may or may not have ABS – maybe replace the lighting to bring that up to spec. And this is what a refurbished chassis is – it may look good on the outside but you really don’t know how reliable it will be when the rubber meets the road.

With a refurbished chassis, compared to new, your overall operating expenses will still be higher than a new piece of equipment, and it still lacks modern technology that we would insist be installed on our own personal vehicles. Over time, a new chassis will be cheaper to operate.

Leadership

Let’s talk about leadership. You’ve build a lot of teams over your career. What’s key in creating good synergy?

When you’re developing a team, of course you must recognize that everybody has different responsibilities, different skills and varying levels of training. Part of our job as leaders is to develop that team to be well-rounded and to grow together. One thing our team here in Burr Ridge (Illinois) will say, is that they all work hard and they play hard, and they do it together. I’m proud that we’ve nurtured that kind of culture.

Give us a recent example of your team working together and accomplishing a goal.

Getting all this equipment ready for peak season was top priority for a long time. The team worked tirelessly and around the clock. They found new vendors and managed and improved the process so we had the entire fleet ready. The deadline was Oct 1. But the team got everything ready by Sept 1. We were one month ahead of schedule. And that was possible because of the team working and delivering it together.

Goals

What achievements are you most proud of?

From a business standpoint, I’m proud of what we have built over the past two years. We took an established brand in the intermodal and over-the-road trailer business and added a third product line. On top of that, we also created an entirely new branding for Milestone.

On a personal level, I have two daughters and a son and I’m very proud of my family. I’m also proud of being a doting grandfather to 1 ½ year-old twin grandchildren.

Any goals for the coming year?

Yes, a personal goal: to get my golf score lower than my bowling score!

Separating Milestone From The Rest

One of the things that sets Milestone apart from the competition is its approach to customer service. How do you keep customer service personalized while also growing as a company?

One of the things we emphasize with our employees is that everyone who picks up the phone and talks to the customer is a sales person. There are all these adages about how it’s easier to lose one person as a customer than it is to gain that person as customer. Our team is always looking for new and innovative ways to help a customer. We genuinely want to provide flexibility. We pride ourselves in tailoring our solutions to provide a better product for our customers.

Challenges

What is the biggest challenge facing the industry today?

The biggest challenge for the chassis industry is the overall age and condition of the existing chassis fleet in the North American market today.

How is Milestone addressing those challenges?

It’s because of this challenge that we have invested in new equipment. The reality is, there is a very large portion of the fleet that operates that is old and outdated and needs to be replaced.

Why Milestone?

What do you like best about your job?

There is no single day that’s the same. Every day presents new challenges. I’m constantly working with people to develop new solutions. I travel tirelessly. I’m always on the road. I’m very rarely in the office. Some people might think this would be a negative, but I enjoy the people I meet along the way. People in the transportation industry are a pleasure to work with. Intermodal is truly multiple modes of transportation and providers, all working together to provide a service. It requires a lot of coordination across divisions and with people all around the world. It’s a very satisfying line of work.

 

 

 

Introducing Jean Calderon and Dave Janikowski

Meet Your Milestone

As Milestone continues to expand its footprint, serving customers in its growing network across 25+ cities nationwide, the company welcomes two new team members – Jean Calderon, Branch Operations Assistant in Romulus, Michigan and Dave Janikowski, Milwaukee Branch Manager.

Jean Calderon

Jean Calderon, Branch Operations Assistant, Romulus, MI

What are your roles and responsibilities at Milestone?

My duties are to assure the branch operates smoothly. Answer phones, open mail, sign for packages, attend to all PO requests (vendors to in-house mechanics) in a timely manner, assure all files are up to date with all proper paper work, from registrations to license plates. Keep all spreadsheets updated and entered properly. Assist in any area that is in need. And be an all-around team player!

Where were you before you joined Milestone?

I worked for an automotive financial company.

What do you look forward to contributing to the company?

I look forward to contributing my work ethic, bilingual skills, organizational skills and customer service skills to the company as a whole.

Why do you enjoy working in the transportation industry?

I enjoy automotive in general, whether it be automotive or transportation. I enjoy working with people. Meeting new people, helping out a customer or vendor in a pinch. Helping my co-workers, customers or vendors in any way that I can.

Milestone Is Committed to Hiring New Employees

Dave Janikowski, Branch Manager, Milwaukee WI

Tell us about your role at Milestone.

I am the new Branch Manager in the Milwaukee location.  I am responsible for the branch activity and making sure we grow our footprint up in this region.

Where were you before you joined Milestone?

I worked in the mortgage business for a little while and spent 16 years as a branch manager at a trailer dealership in Franklin, Wisconsin.

What do you look forward to bringing to the team?

I really look forward to bringing my drive and competitiveness. I strive to be the best and love competing. So the competitors be warned.

What do you like best about working in this industry?

You meet people from all walks of life, from the executive/owners all the way down to yard jockeys. It is great meeting and getting to know everyone. This is a relationship business as much as it is supply and demand. I am very excited to be a part of the team here and where this will take me.

 

 

Milestone FEMA Blog Post Featured Image

All Hands On Deck – Contributing to Hurricane Disaster Relief

Hurricane Season 2017

As hurricanes were making landfall in Texas and the Florida Keys, Sarah Johnson’s phone wouldn’t stop ringing. Disaster relief preparations were in motion and Milestone would play a crucial role in getting emergency goods to shelters and relief centers across the Southern US and the Eastern Seaboard.

“It was a mad scramble, but everybody was on deck to help,” says Johnson, Executive Vice President of Highway Operations. “Whether it was making phone calls around the clock, getting employees out in the field or giving up weekends and nights to make sure customers could access equipment – everyone played a crucial role in making all this happen. Which was pretty awesome. “

The Milestone team worked with carriers hauling for the Federal Emergency Management Agency (FEMA) to deploy hundreds of trailers across the country (San Antonio, Houston, Atlanta, Tulsa, Memphis and York, Pennsylvania) to help deliver bottled water and other emergency supplies to evacuees.

In total, Milestone moved some 400 trailers in support of FEMA-related hurricane relief, which was one of the largest in scale the company participated in. Milestone is committed to serving communities around the nation, especially in times of extreme circumstances. This year’s hurricane season proved to be a true test for how local communities, states and the nation would come together to combat Mother Nature. Milestone is honored to have worked with FEMA to provide aid in the areas most affected and will continue to strive to be an industry leader in volunteering efforts.

Milestone Women In Trucking Recap Featured Image

Women in Trucking – Accelerate! Conference & Expo Recap

Women in Trucking

Women from all facets of the transportation and logistics industry gathered together for the Accelerate! Conference & Expo hosted by Women in Trucking. Held November 6th to 8th in Kansas City, Missouri, this year’s conference focused on how gender diversity can have a positive impact on a woman’s career and her company’s success.

The event, which also celebrated Women in Trucking’s 10th anniversary, drew more than 500 attendees from across the country. This made it the largest group ever for the organization.

“What a wonderful opportunity to gather with likeminded peers to discuss critical transportation issues and trends,” says Milestone Trailer Leasing Division Sales Executive Karen Novak, who attended the conference with Sarah Johnson, Executive Vice President of Highway Operations. “We were grateful to attend and represent the Milestone team.”

Accelerate! Conference & Expo

The three-day conference featured 30+ educational sessions. Topics ranged from speed mentoring and improving early stage driver turnover to creating happiness in the workplace and defining successful leadership. Attendees also had an opportunity to choose from four educational tracks: Leadership, Human Resources, Operations and Sales & Marketing.

The opening keynote address was given by author, screenwriter and attorney Valerie Alexander. Her presentation, “How Women Can Succeed in Trucking (Despite Having Female Brains),” examined a woman’s experience in the industry. It also provided practical tips on how to compete on a playing field designed by men.

Presentations

“Valerie is a dynamic speaker who dove into the basic reasons why women are great multitaskers, organizers and how we can take on multiple challenges,” says Novak. “Her presentation centered around ways women hold themselves back in the workplace and how to overcome that thought process.”

Novak herself participated as a sales coach/mentor and discussed her sales history followed by an informative Q&A. Topics discussed in her presentation included how to position yourself to grow with your company, recognizing when options for growth may not come in your current employment, and “must do’s” to promote yourself for higher opportunities (ex: dress, speak and behave professionally; know your topic better than anyone else in the room; take on projects that you can positively affect).

Conference Sessions

Some of the conference’s 30+ sessions offered included:

  • Steps Women Take to Become Successful Business Leaders
  • Best Practices in Female Driver Recruiting
  • Succeeding in a Male Dominated Industry
  • A Truck Tour (four different tractors were available to tour with a manufacturing rep available to discuss new innovations)
  • Elevating Your Game Through Personal Transformation
  • Tips to Eating Healthy on the Road

Several daily opportunities to network were available, including visiting vendor booths. Some vendors represented were:

In addition to the sessions, there were multiple speakers, networking lunches and evening receptions. The conference closed with drawings for vendor-provided prizes, the Woman of the Year Award (presented to Daphne Jefferson, Deputy Administrator, US Department of Transportation, Federal Motor Carrier Safety Administration) and a final presentation by Valerie Alexander.

Mission of Women in Trucking

Founded in 2007 to encourage the employment of women in the trucking industry, Women in Trucking is a non-profit organization that works to educate and raise awareness for women’s issues. This includes promoting career opportunities, improving working conditions for women, increasing the number of women drivers, as well as serving as a resource about women working in the transportation and logistics industry.

“In just a few short years, Women in Trucking has made significant strides for women nationwide,” says Sarah Johnson. “It’s great to see the organization grow and continue to support women’s endeavors in this exciting industry.”

Photo courtesy of Women in Trucking

 

 

 

Milestone Blog Post Featured Lori Crider

Meet Lori Crider

Lori Crider is passionate about building relationships with customers. It’s what gets her excited about her role as Sales Manager of Milestone Trailer Leasing’s Dallas division. She shares why Milestone is the absolute best trailer leasing option and what’s key to growing and retaining customer relationships.

A Day in the Life

Tell us about your responsibilities as Sales Manager at Milestone Trailer Leasing. What does your typical day look like?

My focus has been to grow the Dallas market and maintain our existing customer base. Dallas is one of our newer locations (we opened last summer). It’s a growing market and it’s a great place to be in terms of the economy. Dallas also has an unusually high amount of competition.

Seeing how Dallas is a saturated market, how do you reach these customers?

I try to use all the different modes of marketing including phone calls, emails and personal visits. In this industry, you must be face-to-face with the customers and prospects which makes personal visits vitally important. I am involved in the Transportation Club of Dallas/Fort Worth and other industry networking events. You’ve got to be making those personal connections.

Accomplishments & Challenges

What accomplishments are you most proud of?

Bringing on customers from my previous employer who sold their trailer leasing division and got out of the business. I’ve been in Dallas since 2010, so I had built up some business with other companies and past referrals.  It was exciting to get those customers to come over to Milestone.

What is the biggest challenge facing your industry today?

There’s a lot of on uncertainty with how the ELD mandates will affect the industry.

Why Milestone?

What things about your job get you excited?

We are absolutely the best trailer leasing option out there. So many of our competitors are letting their customers down. Since Dallas is a newer location, it’s fun getting our name out there. Part of what I’m doing is talking with people and making them aware of who we are and what we offer. It’s thrilling to know that our executive team responds promptly and appropriately plus the fact that we’re in 27 locations with over 40,000 units definitely gets the attention of our prospects.

What keeps you up at night?

I just want to see Milestone’s brand grow and excel in the North Texas market. I see it as an exciting thing as we keep moving forward.

Success Stories

What is a great story about Milestone Trailer Leasing that you love to share?

We were able to use 15 of our storage trailers in the show, Queen of the South, which is on USA Network. Our trailers were used to simulate a loading dock in Galveston, TX.

What is a great customer story that you love to share?

I walked in at the right time to visit with a prospect. He said, “We have a problem. We need equipment and your competitor didn’t have a quote approved, so the costs actually came back higher but I signed the agreement anyway. I was also just told that they won’t be able to provide the trailers which we need in service within the next two weeks.” We ended up taking three 2009 model roll door trailers, ordered three new lift gates, got them installed and ready to go in a one-month period (from getting the right approvals through our executive team, lift gates ordered, installed and ready to go). The customer was impressed. This is a great example of  how quickly and effectively we can respond as a company to cover a unique need.

 

 

 

Milestone Trailer Leasing Sarah Johnson

Women in Trucking – In Her Own Words

 

Meet Sarah Johnson 

The Beginning

While I was in college, I started working part-time for my dad’s trailer rental and leasing company, Personal Attention Leasing (PAL) which was based in St. Louis, Missouri. At the time, he had a rental fleet of 200 trailers. The summer I started, he added his second location in Kansas City, Kansas.

I always thought it was a temporary position, as I had different plans for my career path. I moved away to Chicago and Los Angeles while got my degree at but eventually settled back to the St. Louis area to help again with the business. We often joke that once you’re in transportation, you never get out!

Over the course of 10 years, Personal Attention Leasing grew through acquisitions of assets and companies to a fleet of 15,000 trailers and 12 locations. I held several roles in the company during those years. From inspecting equipment, processing invoices, human resource function, to helping with IT. Whatever it was, I would jump in and figure out how to make it happen, always putting the needs of the customer first. The growth of the company and my various roles gave me tremendous exposure to all aspects of the business, which I couldn’t have learned in any classroom.

Considering the fact that I worked for my father, I put pressure on myself to prove to my co-workers that I earned my position and that nothing was “given” to me. I often think back to how much I liked to play kickball at recess in the first grade. However, the boys would move in, thinking I couldn’t kick it very far. Then I would kick it over their heads. I simply wanted to get out on the kickball field and play (or win) the same game, the same way as my classmates. No special treatment.

Transitioning from Personal Attention Leasing to Milestone

In 2016 Personal Attention Leasing was rebranded to the parent company’s name of Milestone. The purpose was to represent all product lines to the market including intermodal equipment, containers, chassis and highway trailers. Today Milestone Equipment Holdings features 80,000 assets in total. As Executive Vice President of Branch Operations, I oversee our national network of 27 locations in the Trailer Leasing division. Our highway office is also our St. Louis branch, so it keeps me in touch with the equipment, driver interactions and the core of our businesses.

With our growth trajectory, I have been fortunate enough to see the transportation industry in all types of businesses and applications. I enjoy learning the inner working of the retailers, manufacturers, distributors and trucking companies. I’m equally passionate about helping these industries to creatively solve problems.

My Perspective

I enjoy working with the employees in the field, making them successful and remaining diligent to serving our customer base.

Being a woman in trucking reminds me of being on that kickball field. I don’t want special treatment. Not in my favor or against me. I am knowledgeable about this business, I know equipment, I have ideas, I like building business partnerships, and I enjoy making a profit. I want to use the skills I have developed to compete in the game.

My goal is that someday, perhaps with my help, I will have more women on my “team” in the board room to help “kick the ball over their heads.”

 

Accelerate! Conference & Expo

From Monday, November 6th to Wednesday, November 8th, I will be joining transportation, logistics, and supply chain peers at the Accelerate! Conference & Expo, hosted by Women In Trucking. If you will be attending and would like to meet, please complete the form below.

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Women in Trucking

The Women In Trucking Association is a non-profit organization with the mission to encourage the employment of women in the trucking industry, promote their accomplishments, and minimize obstacles faced by women working in the industry. For nearly a decade, we’ve been focused on this clear mission. It’s supported by a passionate leadership team, highly engaged members, and committed sponsors and partners. We continue to build a strong community among our members (primarily business professionals and professional drivers) who believe in and support our mission.

Milestone Trailer Leasing Sustainability

Fostering a Culture of Sustainability

Environmentally Conscious

Operating with sustainability in mind keeps Milestone at the forefront of the transportation industry. Going green makes sense – and cents – because shippers are looking for transportation providers that are committed to operating with a lower carbon footprint.

Environmental sustainability is not just the way of the future – it’s happening now and Milestone is staying ahead of the curve. We understand the merits of investing in the newest technology and equipment to transform our fleets.

In order to meet growing emissions standards nationwide (CARB, the California Air Resources Board, for example) our dry vans are fitted with aerodynamic and energy-efficient equipment compliant with all current regulations. Depending on our customers’ needs, we will fit our trailers with equipment including:

  • Low resistance tires
  • Side skirts
  • Spoilers fitted behind the back doors
  • Two panels on either side of a trailer; fitted across the top.

These systems can deliver 5 to 10 percent more fuel efficiency, depending on the configuration.

Reefers are fitted with state-of-the-art technology, such as forever filters. This is a new technology that won’t have to be continually updated and will make the refrigeration unit CARB compliant, essentially forever.

“We are continuing to invest in more and more equipment that is sustainable,” says Jason Pahules, Regional Sales Manager at Milestone Trailer Leasing. “Customers want it because it makes sense. For us, reduced fuel consumption is better for the bottom line. Lower CO2 emissions is better for the environment. A green supply chain drives everyone’s business. It’s a win-win-win.”

Greening up doesn’t have to be confusing or complicated. That’s why we make it as approachable as possible. The Milestone way starts at that first conversation with our customer.

“Our approach to customer service is all about that personal touch,” says Pahules. “We are intentional about providing unmatched personalized attention – it’s what sets us apart from the competition.”

Milestone Trailer Leasing Sean Ellison

Meet Sean Ellison

Traveling across the country and having an opportunity network and meet great individuals along the way. This is what Sean Ellison says is the best part of his job as Vice President of Operations at Milestone Trailer Leasing.

For two weeks of every month, Ellison visits Milestone’s various branches in the company’s national network – consisting of 25+ locations in the US, spanning from the Eastern Seaboard to the West Coast. A member of the Milestone leadership team since 2008, Ellison shares about his typical day, his proudest accomplishments, and what elevates good customer service to the “great.”

Day-to-Day

Tell us about your responsibilities as Vice President of Operations at Milestone Trailer Leasing. What does your typical day look like?

A typical day consists of managing our branch network. I oversee/assist with the buying and selling of equipment, coordinating deal fulfillment, and satisfying customer needs across our national network. I also manage the day-to-day personnel of operations out in the field. The great thing is that no day is the same.

When does your day start and when does it end?

My day starts the moment the alarm clock buzzes and goes until I sleep. Customers in the transportation industry have needs that are 24 hours a day. Assistance is needed around the clock. Our operations people are fielding requests at all hours of the day and our team is always there to help them when in a bind.

Core Competencies

What accomplishments are you most proud of?

I am most proud of assisting and developing our branch network. We started out really small and now we’re capable of serving transportation needs of all sizes all over the country. I’m also very proud of the culture that we’ve established, and the personnel that we’ve built. Our customers will get same service in York, Pennsylvania as they would in Los Angeles. I’m proud of that cohesiveness.

What are your thoughts about leadership? What’s key in building good teams?

It happens with extensive amounts of one-on-one time. When we’re onboarding our employees, we spend a lot of time with them at our branches. We go over best practices and best ways in interacting with our customers. That kind of training takes a lot of time and energy. We are intentional about educating them on the way that we develop services and a lot of that comes from other employees who have been in this industry for a long time.

What is the key to customer service? What separates the good from the great?

The “great” is empowering individuals at branches to make the best decision for their customer quickly and effectively. And giving them the tools to do that. Not having to tell customer, “I’ll have to get back to you with an answer,” and instead allowing our employees to have the flexibility to provide on-the-spot answers and having the confidence to do that.

Challenges

What is the biggest challenge facing your industry today?

The trend toward e-commerce and just-in-time deliveries. The need for everyone to have everything done yesterday. This all leads to the challenge of tying together the right equipment, in the right place, at the right time. But there’s a whole other piece to it – the logistics piece, the moving of product, getting trailers and fixing trailers. There’s the physical part, the “moving of iron,” and melding it with the technology part, that’s the challenge. It come down to meeting and balancing expectations.

How is Milestone addressing those challenges?

The best way to do it is by developing the best network – An excellent group of repair and delivery vendors and employees. Both in the field and at our head office. I’m confident that we have that in every network and that we set realistic expectations with our customers. I’m confident of the vendors that we’ve chosen to partner with. Our repair vendors provide the backbone to our capabilities.

What sets Milestone apart from the competition?

Having a vast network of experienced and knowledgeable transportation professionals who are empowered to make quick decisions benefits Milestone customers. It really comes down to the educated people in the field who can take our vision and our customers’ requests and put them into action.

Why Milestone?

What do you like best about your job?

I like the fact that technically it’s a big industry, but the country gets smaller and smaller with technology. Being able to network with people around the country is something I love. I get to travel around the country and meet with people. My favorite part is being well traveled and connecting with fantastic people along the way.

What is a great story about Milestone Trailer Leasing that you love to share?

I always enjoy sharing Milestone’s history. The original founders and how they came together from across the country to create the basis of what we work with today. When knowing how we got here, it makes working towards those same goals, on a much larger scale, much more enjoyable.

 

Milestone Trailer Leasing - Peak Season

Staying Ahead of the Game During Peak Season

We are in the midst of peak season – the months of August through December. This is when customer sales explode, particularly as holiday product comes in on ocean containers. This requires trucks to transport merchandise to the box stores in time for holiday shopping.

Because of this surge, many shippers and trucking companies need to supplement their fleet with rental trailers to meet the demands of peak season. With trailer availability at the tightest point of the year, shippers can expect it to be difficult to fill their needs. Milestone plans ahead by making sure all trailers are ready to go as capacity gets tight during this time of year.

“We recommend planning ahead and letting us know what their anticipated needs will be,” says Lori Crider, Sales Manager at Milestone Trailer Leasing. “The earlier they are reserved, the better.”

Milestone’s mission is to provide transportation equipment under the most creative, cost effective and flexible structures to optimize the value of our customer’s supply chain. Consider the following checklist as the first step in fostering your demand during a busy peak season.

Peak Season Checklist

Milestone has your back. Below is your checklist to prepare for Peak Season:

Confidence During Peak Season

Your Surge in Business, Our Dedicated Capacity

  • Secure your trailers only as necessary to satisfy peak demand
  • Visibility into expenses allowing you to avoid unexpected costs

All of Your Transportation Needs – One-Stop Shop

  • Choose the Right Equipment: Over the Road (OTR) and Intermodal Equipment (trailers, containers, chassis)
  • Connect with Your Local Branch: Our Nationwide Network includes 25+ locations across the US, stretching from Las Vegas and Southern California to America’s Heartland and the South to the East Coast

Choose Your Customized Program

  • One or multiple years
  • Lease and rental
  • Expand or contract with business requirements
  • Maintenance, parking and delivery options
  • Flexible terms and options
Milestone at IANA EXPO 2017

A Look Back on IANA EXPO 2017!

Review

IANA EXPO is always a great time to connect & learn! This year presented new opportunities to share with customers

Milestone at IANA EXPO 2017

around how we continue to push intermodal forward through:

  • The growth of America’s newest chassis fleet, launched in the past year, now expanding nationwide!
  • The benefits of reduced M&R (as well as the bottom line) through the use of new equipment.
  • Flexible leasing options, expert service & more!

Thank you to our customers, vendors & friends that joined us at our reception on Sunday. It was wonderful to get together with you to kick off such an incredible few days at IANA EXPO 2017!

 

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